Last Updated: August-2026

Welcome to the HARIBO Happy World website (“www.haribohappyworld.com”). These Terms & Conditions (“Terms”) govern your access to and use of the Website, including the purchase of attraction tickets, event bookings, online shopping, and any services offered by HARIBO Happy World.

By accessing or using this Website, you agree to comply with these Terms & Conditions. If you do not agree with these Terms, please discontinue use of the Website.

1. About HARIBO Happy World

HARIBO Happy World is an indoor family entertainment destination located at Dubai Festival City Mall, Dubai, United Arab Emirates.

Our Website allows visitors to:

• Purchase attraction tickets
• Book birthday parties and private events
• Purchase HARIBO confectionery, gifts, collectibles, and merchandise
• Contact our customer support team
• Learn about our attractions and services

2. Eligibility

By using this Website, you confirm that:

• You are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.
• You have the legal authority to enter into binding agreements.
• All information you provide is accurate, complete, and up-to-date.

3. Website Use

You agree to use this Website only for lawful purposes.

You must not:

• Attempt to gain unauthorized access to the Website or its systems.
• Upload viruses, malware, or harmful software.
• Use automated systems to copy or extract Website content.
• Misrepresent your identity or provide false information.
• Interfere with the operation or security of the Website.

HARIBO Happy World reserves the right to suspend or terminate access where misuse is identified.

4. Online Store

The Website includes an online store offering selected HARIBO confectionery, exclusive merchandise, gifts, collectibles, souvenirs, and other products.

All products displayed on the Website are subject to availability.

HARIBO Happy World reserves the right to:

• Limit purchase quantities.
• Correct pricing or product description errors.
• Withdraw products without prior notice.
• Cancel or refuse orders where necessary.

Product images are provided for illustration purposes only. Colors, packaging, and product appearance may vary from those shown on the Website.

5. Orders and Order Acceptance

Submitting an order through the Website constitutes an offer to purchase products or services.

Orders are accepted only after:

• Payment has been successfully authorized.
• Stock availability has been confirmed.
• You receive an official Order Confirmation email.

HARIBO Happy World reserves the right to decline or cancel any order due to:

• Product unavailability.
• Pricing or technical errors.
• Payment authorization failure.
• Suspected fraudulent activity.
• Incorrect customer information.

If payment has already been processed, any approved refund will be made using the original payment method.

6. Tickets and Bookings

Tickets, birthday packages, annual passes, group bookings, and event reservations are subject to availability.

Customers are responsible for reviewing all booking details before completing payment.

Booking confirmations will be sent to the email address provided during checkout.

Admission is subject to the operating rules and safety requirements of HARIBO Happy World.

7. Pricing and Payments

All prices displayed on the Website are shown in United Arab Emirates Dirhams (AED) unless otherwise stated and include applicable VAT where required by law.

Prices may change without prior notice.

Payments are processed through secure third-party payment providers.

HARIBO Happy World does not store complete payment card information.

8. Delivery

Where home delivery is available for online purchases:

• Delivery times are estimates only.
• Delivery schedules may vary depending on location, courier availability, weather conditions, and operational requirements.
• Customers are responsible for providing accurate delivery details.

HARIBO Happy World is not responsible for delays caused by third party delivery providers.

Ownership and risk of products transfer to the customer upon successful delivery.

9. Click & Collect

Where Click & Collect is available:

• Customers will receive a notification when their order is ready.
• Orders must be collected within the specified collection period.
• Proof of purchase or order confirmation may be required upon collection.

Orders not collected within the stated timeframe may be cancelled.

10. Returns and Exchanges

Customer satisfaction is important to us.

Due to food safety and hygiene regulations:

• Opened confectionery products cannot be returned or exchanged.
• Food items may only be returned where they are damaged, defective, expired, or supplied incorrectly.

Non-food merchandise and collectibles may be returned within 14 days of receipt, provided that:

• They are unused.
• They remain in their original packaging.
• Proof of purchase is provided.
• They are suitable for resale.

Nothing in this policy affects your statutory rights under applicable UAE consumer protection legislation.

11. Damaged or Incorrect Orders

If you receive an incorrect, damaged, or incomplete order, please contact HARIBO Happy World within 48 hours of delivery.

Where appropriate, we may:

• Replace the product.
• Exchange the product.
• Arrange collection.
• Issue a refund.

Photographs of the product and packaging may be requested to assist our investigation.

12. Memberships and Annual Passes

Memberships and Annual Passes are subject to their individual terms and conditions.

Benefits, validity periods, visit limits, and promotional offers may vary depending on the selected membership.

Memberships remain the property of HARIBO Happy World and may be suspended or cancelled in cases of misuse, fraud, or violation of these Terms.

13. Promotions and Discount Codes

Promotional offers, discount codes, competitions, and vouchers are subject to individual campaign terms.

Unless otherwise stated:

• Promotions cannot be combined.
• Promotions cannot be redeemed for cash.
• Discount codes apply only during their advertised validity period.
• Certain products or services may be excluded.
• Promotions may be modified or withdrawn without prior notice.

14. Product Information

HARIBO Happy World makes every effort to ensure product descriptions, images, nutritional information, ingredient lists, and pricing are accurate.

However, manufacturers may occasionally update packaging, ingredients, or product presentation without prior notice.

Customers with allergies or dietary requirements should always read the product packaging before consumption.

15. Safety Requirements

Visitors must comply with all safety instructions displayed throughout HARIBO Happy World and follow directions provided by staff.

Certain attractions may have:

• Age restrictions.
• Height restrictions.
• Capacity limits.
• Health or medical restrictions.

Failure to comply with safety requirements may result in refusal of access to certain attractions without refund.

16. Children

Children must be supervised by a responsible adult where required.

Parents and legal guardians remain responsible for the supervision and behavior of children visiting HARIBO Happy World.

17. Intellectual Property

All the content available on this Website, including but not limited to:

• Logos
• Trademarks
• Images
• Illustrations
• Videos
• Product photography
• Graphics
• Website design
• Text
• Icons
• Software
• Marketing materials

is the property of HARIBO Happy World, HARIBO, or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, republished, or used for commercial purposes without prior written permission.

18. User-Generated Content

Where users submit reviews, enquiries, comments, photographs, or other content through the Website or associated platforms, they confirm that:

• The content is truthful.
• It does not infringe the rights of others.
• It is not unlawful, defamatory, offensive, or misleading.

HARIBO Happy World reserves the right to remove submitted content at its discretion.

19. Third-Party Links

The Website may contain links to external websites or third-party services.

HARIBO Happy World is not responsible for the content, availability, security, or privacy practices of third-party websites.

20. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how your personal information is collected, used, stored, and protected.

By using this Website, you acknowledge that you have read and understood our Privacy Policy.

21. Limitation of Liability

To the maximum extent permitted by applicable law, HARIBO Happy World shall not be liable for:

• Indirect or consequential losses.
• Loss of profits or business opportunities.
• Temporary Website interruptions.
• Technical failures beyond our reasonable control.
• Delays caused by third-party service providers.
• Unauthorized access resulting from factors outside our reasonable control.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

22. Indemnity

You agree to indemnify and hold harmless HARIBO Happy World, its employees, directors, affiliates, contractors, and partners against any claims, damages, liabilities, costs, or expenses arising from:

• Your misuse of the Website.
• Your breach of these Terms.
• Your violation of applicable laws.
• Your infringement of the rights of any third party.

23. Changes to These Terms

HARIBO Happy World reserves the right to update or amend these Terms & Conditions at any time.

Changes become effective immediately upon publication on the Website.

Your continued use of the Website following publication of updated Terms constitutes acceptance of those changes.

24. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates and the applicable laws and regulations of the Emirate of Dubai.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates.

25. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

HARIBO Happy World

Dubai Festival City Mall

Dubai, United Arab Emirates

Email: info@haribohappyworld.com

Phone: +971 52 546 1548