Privacy Policy

Last Updated: August-2026

Welcome to the HARIBO Happy World website (“www.haribohappyworld.com“). HARIBO Happy World (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our Website, purchase tickets or products, make bookings, contact us, or use our services.

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

1. Who We Are

HARIBO Happy World is an indoor family entertainment destination located at Dubai Festival City Mall, Dubai, United Arab Emirates.

Our Website allows visitors to:

  • Learn about HARIBO Happy World
  • Purchase attraction tickets
  • Book birthday parties and group events
  • Shop for HARIBO sweets, merchandise, and collectibles
  • Contact our customer service team
  • Subscribe to promotional communications

2. Information We Collect

Depending on how you interact with our Website, we may collect the following information.

Personal Information

We may collect:

  • Full name
  • Email address
  • Mobile phone number
  • Billing address
  • Shipping address
  • Booking details
  • Birthday party enquiries
  • Event booking information
  • Customer support inquiries
  • Account login details (if applicable)

Shopping Information

If you purchase products through our online store, we may collect:

  • Products purchased
  • Order history
  • Delivery preferences
  • Shipping information
  • Billing information
  • Payment transaction references (payment details are processed securely by our payment providers)

Technical Information

When you browse our Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage data
  • Pages visited
  • Date and time of access
  • Referral website
  • Cookie identifiers

3. How We Use Your Information

We use your information to:

  • Process ticket purchases and online bookings
  • Process online product orders
  • Arrange delivery or collection of purchases
  • Manage birthday parties and event bookings
  • Provide customer support
  • Send booking confirmations and order updates
  • Process payments
  • Deliver purchased products
  • Improve our Website and services
  • Personalise your shopping experience
  • Prevent fraud and unauthorized transactions
  • Respond to inquiries
  • Send newsletters and promotional offers where you have provided consent
  • Comply with legal and regulatory obligations

4. Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may send information regarding:

  • New attractions
  • Seasonal campaigns
  • Birthday offers
  • Product launches
  • Exclusive promotions
  • Events
  • New HARIBO merchandise
  • Online store offers

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

5. Cookies

Our Website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep your shopping cart active
  • Improve Website functionality
  • Analyze website traffic
  • Measure visitor behavior
  • Personalize content
  • Improve online shopping performance

You may disable cookies through your browser settings; however, some Website features may not function correctly.

6. Children’s Privacy

HARIBO Happy World is a family entertainment destination designed for visitors of all ages.

Our Website is intended for parents, guardians, and adults making bookings or purchases on behalf of children.

We do not knowingly collect personal information directly from children without appropriate parental or legal guardian consent.

If you believe that a child has provided personal information through our Website without appropriate consent, please contact us immediately so we can investigate and remove the information where required.

7. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only where necessary with trusted third parties, including:

  • Payment processing providers
  • Ticketing and booking providers
  • Delivery and courier companies
  • Warehouse and fulfillment partners
  • Customer support providers
  • Marketing service providers
  • Website hosting providers
  • IT service providers
  • Government authorities where required by law
  • Professional advisers, including auditors, accountants, and legal advisers

These service providers are authorized to process your information only for the services they perform on our behalf and are required to maintain appropriate confidentiality and security measures.

8. Payment Security

All online payments are processed through secure third-party payment providers using encrypted technology.

HARIBO Happy World does not store your full payment card details on its servers.

Payment transactions are subject to the security and privacy practices of the relevant payment provider.

9. Data Security

We implement appropriate administrative, technical, and organizational security measures designed to protect your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

Although we take reasonable steps to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

10. Data Retention

We retain your personal information only for as long as necessary to:

  • Process bookings and purchases
  • Deliver products and services
  • Provide customer support
  • Meet legal and regulatory obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised where appropriate.

11. Your Privacy Rights

Subject to applicable laws of the United Arab Emirates, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information where legally permitted
  • Withdraw your consent where processing is based on consent
  • Object to certain processing activities
  • Request information about how your data is processed

To exercise any of these rights, please contact us using the details provided below.

12. International Transfers

Where necessary, your personal information may be processed or stored outside the United Arab Emirates by trusted service providers.

Where such transfers occur, we implement appropriate safeguards to protect your information in accordance with applicable data protection laws.

13. Third-Party Websites

Our Website may contain links to third-party websites, social media platforms, or external services.

HARIBO Happy World is not responsible for the privacy practices or content of third party websites. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, operational requirements, or legal obligations.

Any updates will be published on this page together with the revised “Last Updated” date.

Your continued use of the Website following the publication of changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

HARIBO Happy World

Dubai Festival City Mall

Dubai, United Arab Emirates

Email: info@haribohappyworld.com

Phone: +971 52 546 1548